Terms and Conditions
a. In these terms & conditions, ‘the company’ shall mean The Label Group Ltd whose registered office is: Office A, Trereife Business Park, Penzance, Cornwall, TR20 8TB. First 4 Labels is a divison of The Label Group Ltd.
b. ‘The customer’ shall mean the person, firm, Company, or organization purchasing or agreeing to purchase the goods from the company.
c. Goods shall mean the equipment, consumables or services to be supplied by the company.
a. The prices on our web site are correct at the time of publication; however they may be subject to change without notice. We will endeavour to inform the customer if there is a change in price prior to dispatch.
b. Shall be payable without any deduction or set off.
c. VAT is chargeable at the rate ruling at the date of dispatch.
d. Delivery charges are not included in the prices quoted.
a. Is normally required to be paid either: i) At the time of ordering (by credit or debit card) or ii) By sending a cheque or making a bank transfer against a pro forma issued and sent to the customer by the company. iii) We accept Official Purchase Orders from the following sectors: Local Authorities/Councils, Government, Education, Financial, Healthcare, & other official corporate bodies. iv) Payment by American Express will incur an additional charge of 3.5% of the transaction value.
b. For those customers with a credit account, payment is required within 30 days from the date of invoice unless otherwise agreed by a director of the company.
c. The company reserves the right not to give a credit account, and will process orders in line with due diligence. The directors of the company have the ultimate decision.
d. The company reserves the right not to dispatch goods for any customer with an overdue account.
e. The company reserves the right to charge interest on overdue balances and will set the rate of interest at the base rate + 8% until payment is made and without prejudice to any other rights available to the company in order to receive payment.
Except when otherwise stated or advised the UK Mainland customer the charge for delivery is £0.00. These carriage charges are relevant to any destination on the U.K mainland and may change without notice. Delivery charges outside UK Mainland will be charged at £10.00. Some areas may incur an extra delivery charge depending on weight and area sent to.
5. Order Cancellation
a. No reasonable request to cancel an order will be refused by the company.
b. The Company reserves the right to refuse the return of any goods ordered in error. Such errors must be notified to the Company within 3 working days of receipt of goods.
c. Goods of a specialist or bespoke nature ordered by the customer cannot be cancelled without written consent by a company director. Likewise, the company reserves the right to refuse cancellation of an order if deposits have been paid for non stock or specialist equipment that the Company has to buy.
d. The company reserves the right to charge a handling fee of up to 25% of the invoice amount if the goods have been dispatched before cancellation is received by the company and for repackaging of those goods ordered in error.
a. The Customer is required to inspect the goods on receipt and to notify the company of any defects or complaints within 3 working days.
b. Any goods returned must be in exactly the same packaging and condition as when they were dispatched, i.e. in original and complete packaging, with all insertions and parts. Failure to do so might result in the goods being returned to the customer and the grounds for refunding the goods being nullified.
c. In the event of receiving faulty goods, please call the sales or customer services number and request a Returns number which must be clearly stated on the outside of the parcel.
d. Faulty goods ideally should be returned in original packaging, failing that, alternative protective packaging should be used to prevent further damage.
a. The Company offer a full 12 month 'return to base' warranty on all products (excluding consumable products).
b. The warranty commences from the date of arrival with the customer.
c. In the case of new products, if the manufacturer offers a different warranty period, or different terms, the manufacturers warranty will take precedence.
d. Manufacturers may offer an extended warranty period to customers who purchase new products. The Company will take no further part in arranging such warranties and the customer must take any issues to the manufacturers directly. Full details on each individual item can be obtained upon request by the customer to the company.
e. Any misuse or abuse of goods by the customer will invalidate the warranty.
f. Except in pre-arranged circumstances, the Company warranty is not valid outside the United Kingdom.
g. Your statutory rights are not affected.
h. Should the goods prove not to be faulty after examination and testing in our workshop, then return postage will be payable by the customer.
i. The company reserves the right to repair, replace or credit faulty items at its discretion.
j. It is the responsibility of the customer to ensure the safe return of goods to the company at the customer’s expense.
k. Advance replacement goods will only be dispatched with the agreement of a company director and in which case condition 7j will apply.
a. The company remains the owner of all goods supplied to the customer until such time payment has been received in full.
b. If the goods have been resold, the company’s beneficial entitlement shall be attached to the proceeds of the resale and the company will claim the full purchase price of the proceeds received.
c. The company may for the purpose of recovering its goods enter upon any premises where they are stored and repossess the goods.
d. It is the customer’s responsibility to ensure that all goods purchased from the company are fully insured against any eventuality including, but not limited to, fire, theft and flooding until such time that goods are paid for in full.
10. Force Majeure
The company shall not be liable to the customer for any failure to perform its obligations due to any circumstances beyond its control (including without limitation strikes, lock-outs, industrial disputes, failure or power supply delays caused by British Telecommunications PLC or any other person, firm or company delays caused by any manufacture of goods, riots, civil disturbances, war or war-like activity, embargoes, fire explosion, flood or natural causes) and in such event the company may elect by written notice to cancel any agreement with the customer or elect that the time for performance shall be extended until such time as the company can reasonably effect performance.
No part of the FIRST4LABELS web site may be reproduced or transmitted in any form or by any means, or stored in any form of retrieval system of any nature without the written permission of a company director. Action will be taken against any person or company breaking this copyright.
Whilst every effort is made to ensure all details and information contained within this web site are correct, the company cannot be held responsible for any omissions or errors that may occur.
Errors and omissions excepted.
13. Law and Justification
a. When, on selling goods, the customer must comply at all times with all the applicable laws and regulations.
b. These terms and conditions shall be governed and construed in accordance with English Law.
c. Where a dispute cannot be resolved, seek advice from the EU Online Dispute Resolution website.
14. Publication Disclaimer
Every effort has been made to ensure that the illustrations and specifications of each product and service depicted within this web site are correct at the time of going to press.
15. Product Disclaimer
The Company cannot be held responsible for any discrepancies that may occur within the specifications depicted within this web site. Certain manufacturers reserve the right to alter their specifications without notice. The Company cannot be held responsible for any damages incurred as a result of inconsistencies within the specifications.